DSAM Policies

Policy Page

Although we aren't huge on "policies" here, we do have a few we think are important for you to understand, to keep everyone happy and taken care of on both sides of things.

1. Problems with products/services. We pride ourselves in our our quality of work. If in the first 30 days you notice something is not working properly, please reach out to us and we will be happy to return and make it right. Anything after 30 days we will be happy to assist you in reaching the manufacturer for any warranties they may offer. All our material sales and service costs are final sale. However we do believe in fairness and may look at a situation with an individual approach to it. 

2. Cancellations. We rarely have cancellations and we thank you all for that. For that reason we do not charge cancellation fees for the first cancel/reschedule as we understand that life does happen. However, if it was to become a regular thing we may have to implement a lost wages fee at our discretion. But we really doubt this would ever be a thing because we have awesome customers.

3. Shipping. Although we do not generally ship parts yet, this is an option for our customers. We can work together to specify which parts you require and will ship with a flat rate fee of $18.00 to anywhere in Ontario. Outside of Ontario there is a flat rate shipping fee of $28.00. All products/parts and materials are final sale and will be shipped with a tracking number you will receive. We are not responsible for any lost or damaged packages once they have been transferred into the hands of the shipping company of our choice. 

4. At The Shop "Drop Offs." Many times our customers will drop off their screens or doors at our shop to have them re-screened here. We enjoy giving our customers the option of saving the "service call fee" which is required for all on-site work. All we ask is that they are all, (and we mean each and every individual screen) labelled with your name and most convenient contact information.