While we’re not big on “policies,” we do have a few guidelines we believe are important to ensure a smooth experience for everyone involved. These are designed to keep things fair, clear, and positive for both our customers and our team.

1. Product & Service Concerns
We take great pride in the quality of our work. If you experience any issues with our products or services within 30 days, please don’t hesitate to contact us — we’ll gladly return and make it right.
After 30 days, we’re happy to assist you in reaching the product manufacturer regarding any applicable warranties. Please note that all material sales and service charges are final. That said, we value fairness and will always consider each situation on a case-by-case basis.

2. Cancellations & Rescheduling
We appreciate our customers' reliability and are proud to say cancellations are rare. That’s why we don’t charge a fee for the first cancellation or reschedule — we understand that life happens.
However, if cancellations or reschedules become frequent, we may implement a discretionary fee to cover lost time and wages. We’re confident this won’t be necessary — our customers are fantastic!

3. Shipping
While we don’t typically offer shipping as a primary service, we are happy to ship parts upon request. We’ll work with you to identify the correct items, and ship them at a flat rate of $18 within Ontario or $28 outside of Ontario.
All shipped items are final sale and will include a tracking number. Please note: we are not responsible for any loss or damage once the package has been handed over to the selected shipping carrier.

4. Drop-Offs at the Shop
We’re happy to offer a drop-off option for customers who prefer to bring their screens or doors to our shop for re-screening. This is a great way to avoid the standard on-site service call fee.
To help us stay organized, please ensure each individual item is clearly labeled with your name and preferred contact information.

If you have any questions about these policies, please feel free to reach out. We’re here to help and want to ensure you have the best experience possible.